Refund Policy — Terms for Refunds and Cancellations at VerifiedApostille

Understand the refund and cancellation terms for services at VerifiedApostille. This page outlines your rights, the process for requesting refunds, and any applicable fees.

Effective date:

We facilitate apostille and document attestation steps in India by coordinating with Notary, Sub-Divisional Magistrate (SDM), and the Ministry of External Affairs (MEA) via authorised/representative partners. Refunds depend on the stage of your order, as detailed below.

1) Definitions

  • “Start of Notary” means your file is formally handed over for notarisation or placed in the Notary queue (whichever occurs first).
  • “Physical Document” means an original/physical certificate provided to us for processing.
  • “Scanned Copy” includes PDF/PNG/JPG or images sent via email/WhatsApp/other channels for printing & submission where allowed.

2) Refund eligibility by stage

  • After Notary has started (handover or queueing confirmed):
    ➡️ No refund of service fees. Government/office fees and any third-party costs are non-refundable.
  • Before Notary has started, when we already received your physical document and initiated coordination with partners:
    ➡️ Refund of 75% of the service fee (we retain 25% as service/administration), plus deduction of actual courier/logistics already incurred. Government/office fees, if already paid on your behalf, are non-refundable.
  • Before Notary has started, if only scanned copies were shared and no third-party costs incurred:
    ➡️ Refund of 75% of the service fee (25% retained as service/administration).

Note: There is no mandated “standard” retention; 25% is our service/administration charge to cover consultation, document checks, file preparation, coordination, and operational overheads.

3) Always non-refundable

  • Government/office fees (Notary, SDM, MEA, outsourced counters).
  • Courier/logistics already used (pickup/return/transfer between offices).
  • Third-party expenses already incurred (e.g., translations, photos, true-copy/affidavits, printing).
  • Payment gateway charges where non-refundable by the gateway (if any).

4) How to request a refund

  1. Email us from your registered email with Order ID, applicant name, and phone.
  2. If physical documents are with us, we will arrange return (charges apply) before finalising the refund.
  3. We'll confirm the processing stage and eligible amount per this policy.

5) Refund method & timeline

  • Refunds are made to the original payment method; if unavailable, via bank transfer (NEFT/IMPS) to the payer.
  • Processing typically within 7-10 business days after eligibility confirmation (bank/gateway timelines may vary).

6) Chargebacks/Disputes

Please contact us first for a faster resolution. Bank chargebacks opened in parallel may delay processing while we provide documentation to the bank.

7) Changes

We may update this Refund Policy to reflect changes in law or services. The Effective date above indicates the latest version. This policy is incorporated by reference into our .